Reservation Cancellation Policy

If a Reservation is cancelled, Bloor Homes agrees to pay back the reservation fee and pre payments less any reasonable. For all Part Exchange Reservations, if a gas and/or electric certificates has been requested, the additional £250 paid at the point of Reservation is non-refundable.

Terms and conditions of sales of optional extras (in Sales Office)

Please read the following important terms and conditions before you buy anything from us and check that they contain everything which you want and nothing that you are not willing to agree to.

This contract sets out:

•your legal rights and responsibilities;
•our legal rights and responsibilities; and
•certain key information required by law.

In this contract:

•‘We’, ‘us’ or ‘our’ means Bloor Homes Limited; and
•‘You’ or ‘your’ means the person buying optional extras from us.
If you don't understand any of this contract and want to talk to us about it, please speak with us in the sales office or contact us between 9am and 5pm Monday to Friday using the contact details set out in the Contact Information section of the Your New Home Guide. 
Who are we?
We are registered in England and Wales under company number: 02162561
Our registered office is at: Ashby Road, Measham, Swadlincote, Derbyshire, DE12 7JP
Our VAT number is: 125493861

1 INTRODUCTION
1.1If you buy optional extras from us to be delivered and/or installed in your new home you agree to be legally bound by this contract.
1.2When buying any optional extras you also agree to be legally bound by the extra terms set out in the Useful Information section of the Your New Home Guide (this includes maintenance instructions, for example). 
This forms part of this contract as though set out in full here.

2 INFORMATION WE GIVE YOU
2.1By law we must give you certain key information before a legally binding contract between you and us is made (such as price and delivery terms). Typically, we will do this in the sales office before you buy the optional extras from us. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as information on our complaint handling policy (see clause 11).
2.2The key information we give you by law forms part of this contract (as though it is set out in full here).
2.3If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

3 YOUR PRIVACY AND PERSONAL INFORMATION
3.1Our Privacy Policy is available at  https://bloorhomes.com/privacy-policy
3.2Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

4 ORDERING OPTIONAL EXTRAS FROM US
4.1Below, we set out how a legally binding contract between you and us is made.
4.2Any quotation given by us before you make an order for optional extras is not a binding offer by us to supply such optional extras.
4.3When you decide to place an order for optional extras with us, this is when you offer to buy such optional extras from us.
4.4When you place your order with us during your options meeting with a sales adviser, we will acknowledge it in the sales office.
4.5There may be circumstances in which we do not accept your order. If we do this, we will try to tell you promptly why we do not accept your order. This is typically for the following reasons:
(a)the optional extras are unavailable;
(b)we cannot authorise your payment; or
(c)there has been a mistake on the pricing or description of the optional extras.
4.6We will only accept your order when we confirm this in the sales office by providing you with the Your Choice Order Form signed by us. At this point:
(a)a legally binding contract will be in place between you and us; and
(b)we will arrange for the optional extras to be delivered to and installed at the agreed premises.
4.7If you are under the age of 18 you may not buy any optional extras from us.

5 DELIVERY
5.1We will endeavour to deliver and install (where applicable) the optional extras into your new home before legal completion. 
5.2If something happens which:
(a)is outside of our control; and
(b)affects the estimated date of delivery,
we will let you have a revised estimated date for delivery of the optional extras.
5.3Delivery of the optional extras will take place when we (or our agents or sub-contractors) deliver them to your new home.
5.4Unless you and we agree otherwise, if we cannot deliver your optional extras prior to, or within a reasonable time following, legal completion on the purchase of your new home, we will:
(a)let you know; and
(b)at your request:
(i)cancel your order and give you a refund; or
(ii)deliver your optional extras on a different date to be agreed with you. 
5.5You are responsible for the optional extras on the later of: (a) the date that delivery has taken place; and (b) you have exchanged contracts in relation to the purchase of your new home to which the optional extras are being delivered.
5.6We may deliver your optional extras in instalments. 

6 PAYMENT
6.1We accept the following credit cards and debit cards: MasterCard, Visa Credit, and Visa Debit. We do not accept cash or cheques.
6.2Your credit card or debit card will only be charged:
(a)at the time of order in respect of any advance payment  payable by you (as set out in the Your Choice Options Form); and
(b)at legal completion of the purchase of your property in respect of the balance payable by you (such balance to be set out in the completion statement for the property). 
6.3All payments by credit card or debit card need to be authorised by the relevant card issuer.
6.4If you do not make any payment to us by the due date we may charge you interest on the overdue amount at the rate of 2% a year above the base lending rate of Barclays Bank Plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. 
6.5The price of the optional extras: (a) is in pounds sterling (£)(GBP); includes VAT at the applicable rate; and includes the cost of installation (if applicable). 

7 NATURE OF THE OPTIONAL EXTRAS
7.1The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the optional extras: (a) are of satisfactory quality; (b) are fit for purpose; (c) match the description, sample or model (which in respect of an alternative optional extra agreed in accordance with Clause 7.4 below will be the description, sample or model for the alternative optional extra); and (d) are installed properly (if we install any optional extras).
7.2We must provide you with optional extras that comply with your legal rights and conform with the contract.
7.3The packaging of the optional extras may be different from that shown to you in the sale office.
7.4If we cannot supply certain optional extras (such as white goods) we may need to substitute them with alternative optional extras of equal or better standard and value. In this case:
(a)we will let you know if we intend to do this but this may not always be possible; and
(b)you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.

8 FAULTY OPTIONAL EXTRAS
8.1Your key legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are summarised at the top of this contract and nothing in this contract affects those rights. For more detailed information on your rights and what you should expect from us, please:
(a)speak with us in the sales office or contact us using the contact details at the top of this page; or
(b)visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
8.2You may also have other rights in law.

9 END OF THE CONTRACT
9.1The contract will end if your reservation on the relevant property expires without contracts being exchanged and we have not agreed to extend your reservation agreement. 
9.2If this contract is ended it will not affect our right to receive any money which you owe to us under this contract. Please read the Your Choice Options Form which sets out the circumstances in which we may be entitled to retain some or all of your advance payment. 

10 LIMIT ON OUR RESPONSIBILITY TO YOU
10.1Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
(a)losses that were not: (i) foreseeable to you and us when the contract was formed; or (ii) that were not caused by any breach on our part;
(b)business losses and losses to non-consumers.

11 DISPUTES
11.1We will try to resolve any disputes with you quickly and efficiently.
11.2If you are unhappy with: (a) the optional extras; (b) our service to you; or (c) any other matter, please contact us as soon as possible.
11.3If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
(a)let you know that we cannot settle the dispute with you; and
(b)give you certain information required by law about referring your complaint under the New Homes Quality Code to the New Homes Ombudsman Service.
11.4If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.
11.5The laws of England and Wales will apply to this contract.

12 THIRD PARTY RIGHTS

No one other than a party to this contract has any right to enforce any term of this contract.