Formal complaints process
In the unlikely event that you are dissatisfied with our service, you can log a complaint by following Bloor Homes formal procedure set out below.
All responses to customer complaints will, where possible, be made by telephone. Failing this, the response will be made via the same medium as it was received.
STAGE 1
Please address your complaint in writing to the Head of Customer Care at your local regional office. Your complaint will be logged and acknowledged within 5 calendar days from your complaint initiation date.
Once your complaint has been investigated, we will respond in writing within 30 calendar days.
STAGE 2
If your complaint has not been resolved to your satisfaction, then please contact the Regional Managing Director at your local regional Office
Your complaint will be responded to in writing within a further 10 calendar days.
STAGE 3
In the unlikely event you remain dissatisfied with the outcome at this stage, then please contact the Divisional Chairman at our Head Office.
Your concerns will now be reviewed and responded to in writing within a further 10 calendar days.
The Divisional Chairman has full and final responsibility for resolving your complaint, but can only do so if the steps above have been followed.
FINAL STAGE
If you are still dissatisfied after following our formal complaints procedure you may be able to raise your complaint with your Warranty Provider, or through the Consumer Code for Home Builders
